Medrad a privately held medical equipment company located in Pittsburgh, PA, implemented a TQM program to address escalating costs, understaffed departments, and over-worked employees. Medrad used employee participation, champion company comparison, and a commitment to a Quality For Life (QFL) program to help do this. The program used quality as a main criteria for evaluating…

BPIR Categories

14.2.2 Benchmark performance measures with noncompetitors
14.3.3 Implement an org-wide continuous improvemnt program
9.5.1 Develop performance management approach

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