In 1996 the management of RPG Enterprises, a large business house in India, determined that quality management was to be the major competitive tool to take the company to global leadership. To facilitate, encourage and motivate staff towards quality excellence throughout the group the company initiated the RPG Quality awards. The awards criteria and system measured results in terms of customer satisfaction, employee satisfaction, business results and impact on society, and; 1) Increased quality ...

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.3.3 Implement an org-wide continuous improvemnt program

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