In 1992 the Human Resources Director at a St John's Regional Medical Centre, a 94-bed acute care hospital in Midwest USA, decided to use knowledge gained at seminars on TQM, benchmarking, and productivity measurement to improve his department. As pay cheque errors led to decreased morale and raised tempers the hospital maintained a discretionary fund to resolve verified discrepancies on cheques. The process of calculation and distribution of pay cheques was addressed. To reduce errors and save t...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
11.2.2 Process payroll

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