Lancaster group a cosmetic division of Coty Inc., one of Europe's market leaders in cosmetic and perfume products, had a goal to deliver zero-defect shipments. Applying TQM principles to the distribution centre resulted in a conveyor-based pick-to-light operation with live carton flow and shelves. Six key warehouse efficiencies resulted from the TQM principles: 1) Each…

BPIR Categories

5.3.6 Warehouse or store product
5.5.3 Improve process/product performance
14.3.2 Implement an improvement approach/method/technique

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