Following a corporate initiative launched in 1991 to implement TQM across the organisation, a study was carried out on a US Multinational Rubber Company. The study involved the gathering of data from six of it's international plants across the US and Europe using the following performance evaluation criteria; 1) Cost of Quality 2) Customer Service…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.6 Provide ideas management & innovation processes

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