Following a successful ISO 9001 audit, the Directors of Chic Fashions, a Canadian privately-owned clothing manufacturer, became concerned about the value of registration. From discussions with a consultant the directors found out about the TQM approach and decided to move beyond ISO 9001 towards TQM in order to implement good management practices and align key performance indicators with strategic objectives and business goals. With full management commitment: 1) The company trained all staff in...

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14.3.3 Implement an org-wide continuous improvemnt program

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