EFA Co., a high volume manufacturing firm with 3 plants in Taiwan and 4 overseas subsidiaries, began business in 1980 with 15 employees. A willingness to serve and to satisfy customers, a commitment to the quality of product and service, ongoing pursuit of quality improvement, and flexibility in responding to customers' demands were adopted as the firm's guiding philosophies to achieve customer satisfaction, the aim of EFA’s quality management drive. The company followed Confucian philosophies...

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14.3.3 Implement an org-wide continuous improvemnt program

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