Ramset Fasteners, an Australian manufacturer of a range of construction industry and home handyman products, implemented TQM to gain competitive advantage. The company: 1) Improved product quality by the company introducing checking of first runs against specifications and check sheets for measuring rejection rates; 2) Took a more analytical approach to warehousing and distribution by carrying out logistics analysis and and installing a computer system for inventory and process control; 3) Impr...

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14.3.3 Implement an org-wide continuous improvemnt program
10.4.4 Manage internal information & knowledge sharing

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