W.A. Deutscher, an Australian manufacturer of metal products, adopted TQM to improve quality, customer orientation and production processes. To achieve this the company: 1) Improved its organisational structure and management reporting relationships, and introduced innovative manufacturing methods and techniques; 2) Implemented methods to collect data to improve the decision making and problem solving, including quality programmes; quality history sheets; automatic load monitors to track quality...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
10.4.4 Manage internal information & knowledge sharing

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