After achieving ISO 9001:1987 registration in 1995, management at Herend Porcelain Manufacturing Limited, a Hungarian porcelain manufacturer, developed a TQM system based on: A strong company culture; A certified QMS; Employees as individual owners; Commitment to profitable operations; Commitment of senior management to satisfy external and internal customers; To be a regional social model. This led to implementation of the ISO 14001 environmental management system and the British Standards Inst...
BPIR Categories14.3.2 Implement an improvement approach/method/technique
14.1.1 Design & deploy performance measurement system
14.3.4 Conduct a business excellence assessment.