In 2015 the Dubai Government Excellence Programme launched the ‘Dubai We Learn’ initiative. A General Directorate of Residency & Foreigners Affairs Dubai (GDRFA) project to Develop a World-Class Customer Service Design Process was selected for inclusion. Project team members were trained on the TRADE Best Practice methodology and tasked with identifying best practices in airport…

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking

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