Training and Development leads to widespread competency improvements

A comprehensive training and development programme was created by MLC in order to further develop the competencies of its managers and supervisors in regard to the effective leadership of teams. The programme focused strategically on Customers, People, Financials, and Processes, and also addressed 11 specific competency areas considered vital for excellent leadership. A four level evaluation procedure was used to monitor the impact of the training. Participants reviewed their core competencies b...