The average number of training days per staff achieved at Singapore’s Immigration & Checkpoints Authority (ICA), a government agency and winner of the 2015 SPRING Singapore Quality Award with special commendation, outperformed the Singapore Civil Service Norms each year from 2010. ICA staff attended an average of 26.7 training days against the Civil Service Norm…

BPIR Categories

15.4.2 Employee development & training

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