To ensure staff were more aware of business opportunities, JMF Consulting, a US technology consulting firm, held What's new Tuesdays in which an executive offered bite sized training sessions that showcased new technology features to other partners. By discussing with the partners not only the technological efficiencies, but the business and productivity advantages as well, when clients later talked about their technology needs partners were able to better communicate with potential technology c...

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9.4.3 Deliver education and training
1.2.3 Identify new innovations that meet customer needs

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