To implement Quality Management the Columbus Consolidated Government (CCG), a US municipal authority, established an oversight group called the Quality Forum in 1998. The group was headed by the City Manager with the City Auditor as chief trainer. Fourteen 14 Quality Tool Trainers were trained and certified in both quality theory and tools on year-long…

BPIR Categories

9.4.7 Develop team competencies
14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

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