Because of tight budgets, the Cheesecake Factory, a US restaurant chain, decided to cook up a new training recipe focused on three core values: absolute guest satisfaction, perfect food and flawless execution. The company did away with textbooks and classrooms, hired five training staff with multimedia expertise, and created interactive training content that employees received directly in the workplace. A YouTube-style platform was set up and employees were able to upload and share video snippet...

BPIR Categories

9.4.7 Develop team competencies
9.4.6 Develop management/leadership competencies

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