The commitment to employee development at Freese and Nichols (F&N), a US provider of engineering and construction services, was reflected in the average numbers of hours training given per employee. In 2008 average training hours per employee was 37.5 hours against a target of 30 hours. In 2009 average training hours per employee was 21 against the target of 25. In 2010 the projected average was 29 hours. F&N won the 2010 Malcolm Baldrige National Quality Award (Small Business Sector) and in 200...

BPIR Categories

15.4.2 Employee development & training

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