Between 1999-2002, the Singapore National Library Board (NLB), winner of the Winner 2004 Singapore Quality Award, placed importance on the proper planning and systematic implementation of staff’s training needs. During the period training hours per staff considerably exceeded the Singapore national average. In 1999 each NLB staff member attended on average attended 50.7 hours of…

BPIR Categories

15.4.2 Employee development & training
9.4.3 Deliver education and training

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