To identify training needs the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), analysed input relating to employee needs from employee surveys, IPS developmental plans, 360-degree assessments, and focus groups. Inputs that addressed the City's core competencies, strategic challenges, and accomplishment of action plans included the strategic planning process and the annual Business Plan. Inputs that addressed organisa...

BPIR Categories

9.4.9 Assess individual/team training needs

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