Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, used employee trust in leadership as a key indicator of ethical behaviour. From 2010 to 2014, HCM performed at the 89th percentile of its peer group and outperformed 82% of Baldrige recipient hospitals in the Baldrige peer group.…

BPIR Categories

15.6.16 Governance/stakeholder trust in senior leaders
15.4.1 Employee satisfaction/dissatisfaction
15.6.17 Ethical behaviour

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