Trust in leadership at Charleston Area Medical Centre(CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, was enhanced by senior leader’s commitment to two way communication and engagement with the workforce. Between 2011 and 2014 trust in leadership improved by 11% and approached top decile performance. Compared to Healthcare Performance Solutions top 10% benchmark of 4.0 on a 5 point scale, CAMC scored 3.3 in 2011, 3.6 in 2012 and 2013, and 3.9 in 2014....

BPIR Categories

15.6.16 Governance/stakeholder trust in senior leaders
15.4.1 Employee satisfaction/dissatisfaction

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