UK bank wins award for customer service excellence in the Asia/Pacific Region

In 2011 the HSBC, a UK-based global bank, won he Global Finance Best Banks for Payments and Collections for the Asia Pacific region. The Bank: 1. Provided cross-border RMB-based trade services within the region and globally. 2. Developed bespoke solutions that met the needs of companies in the specific markets. 3. Developed a customised virtual…

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
1.3.1 Build customer relationships
6.4.1 Improve process/service performance