The Southcentral Foundation (SCF), an Alaska Native non-profit healthcare organisation, operated the Nuka System of Care, a customer-driven, relationship-based health care system. “Nuka” is an Alaska Native word for strong, giant structures and living things. SCF’s Nuka System distinguished itself as one of the leading health care systems in the USA. SCF regularly hosted visitors from around the world who sought help in reforming their own health care systems. The entire system of care was...

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14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.

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