5% in June 2013, spiked to 8% in June 2014 and fell to 0% in Q1 2016. KMV rated below both State and National levels from Dec 2012 to Dec 2013, was on a par with State and National levels in Dec 2014 and June 2015, fell below them again in Dec 2015 and Q1…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.5.3 Activities to reduce & prevent nuisance/harm

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