Using the EFQM Excellence Model to help clients realise their potential.

The City of Glasgow College (CoGC), drew its clients from people progressing in education, those returning to reskill or employees from companies who require further training. To deliver quality education the CoGC began implementing the EFQM Excellence Model in 2010. A project team was trained as EFQM Assessors to develop a plan towards achieving EFQM…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.