Montgomery County in Maryland, USA, implemented practices to improve employee skills. The practices resulted in a 26% increase in reliability, a 98% PM compliance rate, a 27% decrease in downtime, and an 8% decrease in cents per mile cost. They made 3 key changes: use of a point-base system with fixed criteria to evaluate vehicles,…

BPIR Categories

9.4.7 Develop team competencies
14.2.4 Conduct best practice/ process benchmarking

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