To develop customised solutions that created value, Teckwah Industrial Corporation, Singapore, a logistics services company and winner of the 2011 Singapore Business Excellence Award, set up a virtual Solution Centre. Virtual teams anticipated explicit and intrinsic needs, assessed customers' requirements and assembled the necessary resources to respond to a customer's specific needs. Typical virtual teams…

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
9.3.4 Create & deploy teams

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