Communication and community engagement at Pewaukee School District (PSD) in Wisconsin, US, together constituted one of five strands of the district's strategic plan. Three areas of focus were used to engage customers - electronic communication, business and community partnership, and the volunteer programme. The district regularly collected and reviewed input from stakeholders, voice-of-the-customer information via…

BPIR Categories

2.2.1 Obtain stakeholder input into strategy formulation
1.1.7 Review customer listening & learning methods
2.2.4 Formulate and review business unit strategy

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