To measure organisational success, monitor progress, and project revenue during budgeting, the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), tracked volume growth. Between 2002 and 2007 MHS exceeded National, Peer Group and Best Competitor Volume Growth results in Outpatient Surgeries (28% volume growth against 5%, 4% and 10% respectively),Emergency Department Visits (88% against 14%, 4% and 40% respectively...

BPIR Categories

15.1.1 Strategy success measures & performance indexes

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.