Elevations Credit Union, a US financial products and services provider and winner of the 2014 Baldrige National Quality Award, introduced mobile banking to its members in 2012 and its rapid growth in active users had passed the Cornerstone median by the 3 rd. Quarter in 2013. Against the median of 8%, in 2013, in Q1…

BPIR Categories

15.2.3 Product performance e.g. quality/delivery/value

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