Among other items, customer satisfaction surveys at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, measured customer satisfaction with its website “Search "facility. From 2011 to 2015 MW performed close to goal and in 2014 and 2015 close to the Bizrate COE benchmark. In 2014,MW scored 89.5% satisfaction against its goal of 90% and the Bizrate CEO benchmark of 90.5%. In 2915 MW scored 90%against its goal of 90.5%and the Bizrate benchma...

BPIR Categories

15.6.10 Information, knowledge management, & IT
15.6.4 Market, selling & invoicing processes

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