As a measure of keeping its citizens informed, the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), compared its Website Reputation Rating against well-known web-based organisations and performed well in comparison. In 2005 CS received a 93% rating compared with Amazon (87.5%),…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value
15.6.10 Information, knowledge management, & IT

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