Work Improvement Teams (WITs) at Singapore’s Maritime and Port Authority (MPA), winner of the 2016 Singapore Quality Award, proactively embarked on projects to improve the organisation in areas such as streamlining of processes, enhancements to service delivery procedures, resource management, work environment, etc. Implementation of WITs projects resulted in substantial savings including cost savings of…

BPIR Categories

6.4.1 Improve process/service performance

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