The day-to-day operation of work processes at The Charter School of San Diego (CSSD), was based on key customer requirements, reviewed annually as Step 1 of the strategic planning process (SPP). Key customer and stakeholder feedback was analysed for trends and served as an input to the strategic planning process. This data drove all organisational work processes. Figure 6.1-3 outlines the key performance measures and indicators and in-process measures used to control and improve CSSD's work proc...

BPIR Categories

2.2.1 Obtain stakeholder input into strategy formulation
6.1.1 Plan key production & delivery processes
6.4.1 Improve process/service performance
6.4.2 Implement systems for managing the service

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