Work System and work processes at an award winning Veterans Affairs Centre

The work system and key work processes at the 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector) award winning US Veterans Affairs Clinical Research Pharmacy Coordinating Centre (VACSP), a clinical trials organisation, related directly to its core competency of pharmaceutical expertise. Work processes were driven by customer requirements and each work process addressed specific aspects of pharmaceutical expertise throughout a clinical trial from pharmaceutical design to publishing ...

BPIR Categories

2.3.1 Identify, plan & map key processes
6.1.1 Plan key production & delivery processes