Work systems at the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), were organised and designed by divisions and departments to facilitate work accomplishment. SG designed and innovated new processes utilising the SG 7 stage Work Process Design: 1). Identify need for new work process, research best practices and benchmarking opportunities; 2) Establish process owner and stakeholder team; 3) Assess HR, tech...

BPIR Categories

9.2.1 Analyse, design, or redesign work
6.4.2 Implement systems for managing the service

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