The City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), based work system design on four principles that supported City values and encouraged innovation: customer focus, empowerment, continuous improvement and team based operations. Processes were designed to meet all key requirements through multiple…

BPIR Categories

9.2.1 Analyse, design, or redesign work
2.3.1 Identify, plan & map key processes

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