The workforce (WF) at Memorial Hermann Sugar Land (MHSL) a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, was organised, managed and engaged around a highly inclusive shared governance model embedded in the Work System . The work system was aligned with and focused on achieving the ADVANCE Strategies,…

BPIR Categories

9.2.1 Analyse, design, or redesign work
8.1.3 Develop and administer governance system
9.2.2 Define & align work outputs & metrics

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