Work systems and key work processes at the Veterans Affairs Cooperative Studies Programme Clinical Research Pharmacy Coordinating Centre (VACSP), a clinical trials organisation, provided the mechanisms to test new therapies within safe and compliant clinical trials. Each process incorporated input from suppliers and customers at the trial design stage and addressed specific aspects of VACSP's…

BPIR Categories

9.2.1 Analyse, design, or redesign work
6.1.1 Plan key production & delivery processes
6.4.1 Improve process/service performance

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