Donor Alliance (DAI), a US organ procurement organisation and 2018 Baldrige National Quality Award recipient, determined its key service and work process requirements by integrating regulatory requirements with Voice of the Customer inputs gathered through informal communication, meetings, and customer surveys. Through listening and learning mechanisms, work system leaders and teams provided inputs from internal…

BPIR Categories

6.3.1 Identify/schedule resources for service requiremnt
6.4.1 Improve process/service performance
6.4.2 Implement systems for managing the service

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