Work systems at the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), were organised and designed to facilitate work accomplishment. The three internal work systems were identical to and integrated into the delivery of SG's three key products and services: 1) Coaching;…

BPIR Categories

3.4.1 Design product/process/service enhancements
6.4.2 Implement systems for managing the service

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