To optimise achievement of Scorecard Goals, leaders at Medrad Inc, a US high tech manufacturer and winner of the 2010 Malcolm Baldrige National Quality Award, ensured that work systems responded to: 1) the mission and strategies; 2) changes in stakeholder requirements; 3) best practices of role model companies; and 4) continuous improvement. Work system breakthroughs…

BPIR Categories

5.5.5 Implement systems for managing production/delivery
5.1.1 Plan key production & delivery processes

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