Work systems and processes at the Nestle Purina Pet Care Company (NPPCC), a US based pet food and care products manufacturer and winner of the 2010 Malcolm Baldrige National Quality Award (Manufacturing Sector), were designed around a set of core competencies, that enabled NPPCC to determine which processes were to be managed internally and which were to be outsourced. A systematic process was used to design the work systems needed to produce and deliver new products. A series of questions and c...

BPIR Categories

5.1.1 Plan key production & delivery processes
5.5.5 Implement systems for managing production/delivery

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