Mid-America Transplant Services (MTS), a US organ procurement organisation and winner of the 2015 Baldrige National Quality Award, organised its workforce at the individual, key process, and work system levels through systematic cascading of goals/scorecards. The Leadership Team provides work system oversight and strategic direction through the Leadership System (LS), the foundation for key decision making. Key work process alignment and systematic cascading of organisational goals leveraged the...

BPIR Categories

9.3.1 Plan & forecast workforce requirements
9.3.2 Develop succession & career plans

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