The two work systems at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, were Organ and Tissue. The delivery of services for both work systems required the careful coordination of partners, collaborators and suppliers to ensure organs, tissues, and corneas are available for use by the organisation’s key customer groups. The work systems involved three key work processes: 1) Referral Management - the re...

BPIR Categories

6.4.2 Implement systems for managing the service
6.1.1 Plan key production & delivery processes

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