Work systems development at Montgomery County Public Schools (MCPS), a US school system and winner of the 2010 Malcolm Baldrige National Quality Award (Education Sector), followed from an analysis of local, state, and national MCPS student achievement data and data for operations that supported and helped influence student success. Cross-functional teams (composed of senior leaders,…

BPIR Categories

9.2.1 Analyse, design, or redesign work
6.1.1 Plan key production & delivery processes

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