Workforce capability and capacity at Stellar Solutions, a US aerospace engineering services company and 2017 Baldrige National Quality Award recipient, was assessed and managed through the Capability and Capacity Management System illustrated in Figure 5.1. Stellar maintained a database on its internal website that held the resumes of all current employees, searchable by skill or…

BPIR Categories

9.3.1 Plan & forecast workforce requirements
9.2.3 Define work competencies
9.1.1 Identify strategic demands on human resources

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