Adventist Health Castle (AHC) a US healthcare provider and 2017 Baldrige National Quality Award recipient, used the Gallup Grand Mean for Engagement as a critical measure. The Grand Mean combined the many facets of engagement into as singe composite score. Since beginning to use the Gallup associate engagement survey in 2014, AHC was consistently a…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction
15.6.1 Vision/leadership processes

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