Workforce Planning was initiated by Departments at the City of Irving, a US local government organisation and winner of the 2012 Malcolm Baldrige National Quality Award, who reviewed capacity and capability needs quarterly or more frequently. Projected capacity needs were based on new or enhanced services or facilities. The city assessed the skill and competency…

BPIR Categories

9.3.1 Plan & forecast workforce requirements
9.1.1 Identify strategic demands on human resources

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