Workforce plans at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, were captured during the annual Strategic Thinking Process and the Workforce Planning Process. As a part of these processes an analysis of current and future needs was performed, and capacity and capability (C&C) information was reviewed along with onboarding and exit interview data. Workforce needs were then determined for the accomplis...

BPIR Categories

9.3.1 Plan & forecast workforce requirements

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